Privacy Policy
HEARTFELT HANDMADE PRIVACY POLICY
(Last updated: 19.03.2026)
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.heartfelthandmade.com (the “Site”).
Personal Information We Collect
When you visit the Site, we may automatically collect certain information about your device, including:
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your web browser
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IP address
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time zone
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pages or products you view
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how you interact with the Site
This is referred to as Device Information.
We may collect this using cookies and similar technologies to help improve your experience on the Site.
Order Information
When you make a purchase (or attempt to), we collect:
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your name
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billing address
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shipping address
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email address
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payment details (processed securely via Big Cartel/payment providers)
This is referred to as Order Information.
Marketing Information
If you contact us or sign up for updates, we may collect your email address to send you information about:
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new products
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offers
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events
You can unsubscribe at any time.
How We Use Your Information
We use your information to:
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process and fulfil orders
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communicate with you
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provide customer support
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prevent fraud
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improve and optimise the website
We will only send marketing emails if you have chosen to receive them.
Sharing Your Information
We only share your information where necessary, for example:
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with payment providers to process transactions
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with delivery services to send your orders
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with website providers (Big Cartel) to operate the site
We may also share information if required by law.
Data Retention
We keep your order information for our records and to comply with legal obligations (typically up to 6 years).
Your Rights
If you are in the UK or EU, you have the right to:
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access your personal data
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request correction or deletion
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withdraw consent for marketing
To do this, contact us at:
Cookies
The Site uses cookies to improve your browsing experience and help us understand how the site is used.
You can control or disable cookies through your browser settings.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact: